Refund policy
Returns & Exchanges
All Sales Are Final — With Exceptions for Issues on Our End
Because our products are skincare, wellness, and personal care items, we are unable to accept returns or exchanges for change of mind. The following are non-returnable under all circumstances:
- Opened or used products
- Gift cards and digital downloads
- Items purchased at a discounted or marked-down price, or with a promotional code
This policy protects the integrity and safety of every product we send.
That said, we will always make it right if something goes wrong on our end.
Order Cancellations
Need to cancel? You must do so within 2 hours of purchase by emailing shop@xebabotanica.com or replying directly to your order confirmation email. Cancellations requested after the 2-hour window are subject to a 3% processing fee, which will be deducted from your refund.
When We'll Make It Right
You may be eligible for a replacement, store credit, or refund if any of the following apply:
- Your order never arrived
- Your item arrived damaged or defective
- You received the wrong item
To submit a claim, contact us within 14 calendar days of your delivery date at shop@xebabotanica.com. Include your proof of purchase along with photos and/or video clearly documenting the issue. Claims submitted after 14 calendar days are not eligible for resolution.
If your item arrived damaged or defective, please notify us as soon as possible — ideally within 72 hours of delivery — so we can act quickly on your behalf.
Please allow up to 72 hours for our team to evaluate your claim once submitted.
Refunds & Replacements
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
- A replacement of the affected item(s)
- A refund to your original payment method, processed within 5–10 business days
- Store credit issued as an eGift Card
Shipping fees are non-refundable. Return shipping costs are the customer's responsibility unless the item was received damaged, defective, or incorrect.
If Your Claim Is Not Approved
If we are unable to approve your claim based on the information provided, we will notify you by email. If you have additional documentation or questions, you are welcome to follow up with our team.
Contact Us
Email: shop@xebabotanica.com
Phone: +1 (760) 228-9500, Option 3
Hours: Monday–Friday, 10 AM–5 PM PT