Agave Silk Soap Sleeve
Frequently asked questions
Still have a question? Email shop@xebabotanica.com. We're a small team, and we respond personally.
orders and shipping
Orders are processed within 3 to 5 business days. Once shipped, domestic delivery typically takes 2 to 10 business days. International orders generally arrive within 2 to 4 weeks, though customs clearance can sometimes cause delays. U.S. orders over $100 ship complimentary.
All sales are final. We don't accept returns or exchanges on skincare and personal care products. That said, if your order never arrived, arrived damaged or defective, or you received the wrong item, we'll make it right with a replacement, store credit, or refund. Contact us within 14 days of delivery with your proof of purchase and photos or video of the issue. Reach us at shop@xebabotanica.com or +1 (760) 288-9500, Option 3.
We ship internationally via UPS, USPS, and FedEx. If your country is serviced by any of those carriers, we can ship to you.
your skin
Yes. Sensitive and acne-prone skin is the standard we formulate against. Our products are developed and tested with those skin types in mind.
No. We use only real essential oils or plant extracts for fragrance and therapeutic function. Synthetic fragrance is one of the most common hidden irritants in skincare, so we exclude it categorically.
Yes. All Xēba Botánica products are plant-based. No animal-derived ingredients, no animal testing.